I forgot a code
Codes cannot be reset or recovered, and Veilspace does not show a workspace list. Try only codes you remember. Repeated code opening is temporarily rate-limited.
SUPPORT
How can we help?
Tell us what happened—without sending a code, filename, or private file.
Email support ↗A file will not preview
The format may not be supported by the system previewer, or the file may be damaged. You can still use Share Copy to export a supported stored file to another app.
Share Extension stopped
Large imports can exceed the Share Extension’s system limits. Open Veilspace, enter the destination code, and import the file from inside the main app.
Lifetime is missing
Open Settings in the main Veilspace app and choose Restore Purchases. Confirm that the device uses the same Apple Account that made or shares the purchase.
I deleted the app
Encrypted vault files and the device-bound key are not backed up. Reinstalling Veilspace cannot restore workspaces from the removed installation.
Report a security issue
Email support@kao9.dev. Do not include another person’s private content or a real workspace code.
CONTACT
Support from Kao9
support@kao9.dev
Include the Veilspace version, device model, iOS or iPadOS version, and clear steps to reproduce. Please never send your code or private files.